Questions and Answers
Answers to the questions we hear most about renting a storage unit.
Renting
How do I rent a storage unit?
Go to our storage units page, choose a unit, and complete the rental online in a few minutes. Once your rental is confirmed you have access to your unit right away, with no office visit required.
Do you offer contactless rentals?
Yes. The entire rental process is handled online. You can browse units, sign your lease and make payments from your phone or computer, with no in-person visit needed at any point.
Do I have to sign a long-term contract?
No. All units are rented month to month. There are no long-term contracts, so you only pay for the time you need.
How much does a storage unit cost?
Monthly rent depends on the size: a 10 x 10 is $85, a 8 x 12.5 is $80, a 15 x 10 is $99, a 12 x 24 is $117. The online rental list shows current prices and any discount.
Is there a prorated move-in rate?
Yes. Your move-in rate is prorated to the day you move in, so you only pay for the days you actually use in your first month.
Can I upgrade or change my unit later?
Yes. If your storage needs change, call us at (616) 552-9908 and we will do our best to accommodate you.
What if the size I want is full?
Call us at (616) 552-9908 and we will put you on the waiting list.
Access and security
When can I get to my unit?
The facility is open 24/7 every day of the year. There is no gate, so there are no access codes to remember and no restricted entry times.
What are the office hours?
Phone support is available 9:00 AM to 7:00 PM, seven days a week.
Do I need to bring my own lock?
Yes. You provide your own lock. We recommend a heavy-duty disc lock or cylinder lock.
Payments
What payment options are available?
Autopay, text message, online payment, and payment by phone. Phone support is available seven days a week to help with payments.
Can I set up automatic payments?
Yes. Sign in to your online account to set up autopay.
What you can store
What can I store?
Household furniture, mattresses, appliances, boxes, clothing, seasonal decorations, lawn equipment, tools, farm supplies and business inventory. If you are not sure about an item, call us.
What can I not store?
Flammable materials, hazardous chemicals, pressurized containers, perishable food, living animals or plants, illegal goods, strong-odor items and high-value items such as cash or jewelry. Contact us before storing firearms or weapons. See our storage restrictions page for the full list.
Are my things insured?
Tenant protection plans are available and we strongly encourage every customer to consider one. Plans start at $13 a month for $2,000 of coverage. See our tenant protection page.
Moving out
How much notice do I need to give before moving out?
None. On the day you move out, send us a photo by text or email showing your unit is clean and swept out, and we will send you a move-out confirmation.
Have a different question?
Call us at (616) 552-9908 or send us a message.